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FAQ

Q&A

 

If you have any questions please submit them in the Q&A.

 

 

FAQ (frequently asked questions)

частые вопросы:

 

Q. How long does an order take to complete?

A. The length of time required to process an order depends on stock availability.

If you cannot wait for an item to become available, you may cancel your order - please let us know if you must do so. We put our full effort to complete your order on time.

 

 

Q. My item was cancelled without my permission. Why?

A. If an item is sold out and not available in any of our warehouses, we will cancel the order.

 

 

Q. If an item is sold out or unavailable, can I exchange it for another item?

A. You have the option to add or change an item up until the transaction process.

 

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Q. If there is still money in my account, can I still use it?

A. Of course, your money is your money. You may save it for a future purchase or continue shopping.

 

 

Q. How much does the shipping cost?

A. Cost of shipping depends on the shipping method and the size and weight of your order.

 

Q. How long will it take to arrive?

A. It depends on the efficiency of your country’s postal service. For example, shipping in Russia takes much longer compared to other countries. Unknown factors such as weather, season, etc. may delay your order.

 

Q. If I want to refund the parcel, who pays the shipping fees?

A.Shipping fees are all pays  to post. And if buyer want to refund, he pays  all shipping fees.

 

Q. If MooMiDaE orders for me from a different site, how will the order be shipped? Together or separately?

A . If the items have been ordered at the same time (or around the same time) as our order, they will be shipped at the same time.

If you'd like, we can send it separately.

 

 

Q. If I received the wrong item (different color, incorrect item, or wrong size) or a damaged item, what should I do?

If this happens, you must contact us within 7 days.

Please explain your situation and send a picture ( You can submit this in the Q&A), and we will contact you personally .